The Baccello Collective Pty Ltd 

The Baccello Collective Bathhouse, Massage and Accomodation  Privacy Policy 
This Policy was last reviewed and updated on: 08.05.2023 

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Please note that by using The Baccello Collective Bathhouse, Massage & Accommodation website you acknowledge you have read and accept our Privacy Policy.  

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PRIVACY POLICY 
The Baccello Collective Pty Ltd values and respects the privacy of the people we deal with. The Baccello Collective Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. 

 
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. 
What is personal information? “Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly. 

 
What personal information do we collect? 
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. 
The personal information we collect about you may include: 
● name 
● mailing or street address; 
● date of birth; 
● email address; 
● phone number 
● relevant health information based on services booked with us 
 
Under certain circumstances, The Baccello Collective Pty Ltd may need to collect sensitive information about you. This might include health information. If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent risk, injury or your general health, or as otherwise required or authorized by law, and we take appropriate measures to protect the security of this information. 
You do not have to provide us with your personal information.  However, if you choose not to provide us with your personal information, we may not be able to provide you with our services.  

How do we collect your personal information? 
We collect your personal information directly from you when you: 
● interact with us in person or via phone; 
● interact with us online; 
● participate in surveys, questionnaires or intake forms 
● attend or book an event or services at The Baccello Collective Pty Ltd; 
● subscribe to our mailing list; 
● apply for a position with us as an employee, contractor or volunteer; 
 
Disclosure of personal information to third parties 
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to: 

● medical or emergency personal (I.e. in circumstances yours or our guest health and safety may be compromised). 
● our professional services advisors; marketing, administrative and IT providers. 

 
Transfer of personal information overseas 
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia. Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third 
parties if: 
● you have given us your consent to disclose personal information to that third party; or 
● we reasonably believe that: 
- the disclosure is required or authorised by an Australian law or court / tribunal order. 

 
How do we protect your personal information? 
The Baccello Collective Pty Ltd will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by: 
● having a robust physical security of our premises and databases / records; 
● taking measures to restrict access to only personnel who need that personal information to effectively 
provide services to you; 
● having technological measures in place (for example, anti-virus software, fire walls); 
 

ONLINE ACTIVITY 
Cookies 
● The The Baccello Collective Pty Ltd website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the The Baccello Collective Pty Ltd website(s). 
We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.] 

 
Website analytics 
Our website uses google analytics to help us better understand visitor traffic, so we can 
improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you. 

 
Direct marketing 
● We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt-out of receiving marketing communications from us at any time by [following the instructions to “unsubscribe'' set out in the relevant communication] / [contacting us using the details set out in the “How to contact us” section below]. In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).] 

 
Retention of personal information 
● We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations. 

 
How to access and correct your personal information 
● The Baccello Collective Pty Ltd will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7 days. We will deal with such a request by following the procedure outlined below: 
 
INQUIRIES AND COMPLAINTS 

● For complaints about how The Baccello Collective Pty Ltd handles, processes or manages your personal information, please contact us at thebaccellocollective@gmail.com.  Note we may require proof of your identity and full details of your request before we can process your complaint. 
● Please allow up to 14 days for The Baccello Collective Pty Ltd to respond to your complaint. ● 

● It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with The Baccello Collective Pty Ltd’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint. 
How to contact us 
● If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows: 

Email
thebaccellocollective@gmail.com 
Contact number 
0408 879 209 
Post 
Attention: The Baccello Collective Pty Ltd Privacy Officer 
Address: 122a Broadwater Esplande, Bilambil Heights, 2486, NSW.